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Help & Info

shipping & delivery

Shipping

Free Shipping On Orders Over $35 ( USA only )

You will be sent a tracking number once your order has been shipped. For shipments, we primarily use USPS and FedEx.

For domestic US deliveries, shipping delivery times are typically 1-5 business days.

All items will leave the warehouse within 24 hours and will be shipped using the fastest and most cost-effective method based on the customer’s choices. Preferred delivery methods are 2-3 business days (Ground Advantage Service) by USPS, but please keep in mind that after the item leaves our facility, we have no control over the schedule.

We are unable to satisfy the deadlines set by third-party shippers. – All free shipping orders will be dispatched using the most cost-effective and timely method possible. On average, it takes 2 to 5 business days. – If you are unhappy with your shipment options, please contact us and we will work with you to partially reimburse your shipping charges. We want to make our customers happy!

 

returns & exchanges

Our Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you do not like the product you purchased, we will be happy to exchange it for another product at no cost.

We will happily replace damaged or defective products. For assistance with a damaged or defective product please send us an email with photos to [email protected] to get the process started. 

If you are interested in returning one of our products, you have 30 days after the day of purchase to return your unused product to us. For all other issues, we got you. Let us know how we can help you.

To be eligible for a return, your item must be in the same condition that you received it,  unused, sealed, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 14422 Shoreside Way, Suite 110-280, Winter Garden, Florida 34787.

If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us with any return questions at [email protected].

Damages and issues

Please check your order as soon as you receive it and let us know right away if something is damaged, the wrong item was shipped, or anything else that did not meet your expectations. This way, we can figure out what went wrong and make it right.

 

Refunds

If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

100% Satisfaction Guarantee. Please email [email protected] with feedback and to request a refund. Damaged items will be replaced at no extra cost, and if you don’t like the taste or the way it works, we will give you a full refund.

 

fAQ

Our FAQ section provides answers to some of the most frequently asked questions by our clients. We’ve tried to cover all the important topics, from shipping and returns to payment and security, to ensure you have a pleasant shopping experience with us. If you can’t locate the answer you’re looking for, please contact our customer support team for assistance at [email protected]

 

On average our orders are processed within 24 hours and shipping can take anywhere from 1 to 5 days depending in on the shipping method you choose during checkout. Most orders are received in the 2 to 3 days mark.

Because we sell food products is hard to approve every return request. If you absolutely hate the product, contact us at [email protected] and we’ll try to make it right. However, if you ordered the wrong product, it arrived damaged, or would like to change your order, contact our team at [email protected] and we will be glad to help you.

Once you place your order, an automated email will be sent with your order and tracking information. 

We use high-quality spices and herbs from reputable vendors capable and able to demonstrate clean and responsible farming processes.  We do not use any preservatives or chemicals in our seasonings and dry rubs.

We made our products to be safe for everyone by not using chemicals or preservatives. However, do check our nutrition labels to make sure our products fit your healthy lifestyle, diet, and preferences. We offer keto-friendly products as well. We balanced our flavors well enough to where we feel everyone can enjoy them.

We are a proud USA company making our products IN-HOUSE in the state of Florida. Although we do not use third-party manufacturing we might use third-party warehouses to send our products faster to you.

Yes, we use third-party reputable, and well-known payment gateways such as Amazon, PayPal, and Stripe. These companies process your credit card and information. We do not store or see your credit card information. When you enter your information it is collected by an API form on our website directly connected to the gateway. All information is encrypted. Our website receives a “go or no go” from the payment gateways which then allows us to process the orders.

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

We will happily refund or replace damaged or defective products. For assistance with a damaged or defective product please send us an email with photos to [email protected] to get the process started. If you are interested in returning one of our products, you have 30 days after the day of purchase to return your unused product to us. For all other issues, we got you. Let us know how we can help you.

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